Privacy Policy

1. Who We Are

HueMatrix 3D (ABN pending) operates the HueMatrix Community platform at community.huematrix3d.com.au. We are based in Malanda, Queensland, Australia. References to “we”, “us”, or “HueMatrix 3D” in this policy refer to the operator of that platform.

For privacy-related enquiries, contact us at legal@huematrix3d.com.au.

2. What Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Username and display name
• Password (stored as a secure hash — we never store your plain-text password)
• Optional: location, bio, website URL, and profile avatar

2.2 Uploaded Content

When you upload a file, we collect:

• The 3D file itself (stored privately — only downloadable by authenticated users)
• Preview image
• File metadata: title, description, tags, category, material, difficulty, licence
• Upload timestamp and file size

2.3 Activity Data

While you use the platform, we record:

• Likes, saves, comments, and follows you make
• Download counts (not individually attributed)
• Reports you submit

2.4 Technical Data

Our hosting and infrastructure providers may automatically collect standard server logs including IP addresses, browser type, and page request times. We do not use this data to identify individual users beyond what is necessary to maintain platform security.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Display your public profile, uploads, and activity on the platform
• Send transactional emails (account confirmation, password reset) — no marketing without consent
• Enforce our Terms of Service and respond to reports of policy violations
• Improve and operate the platform
• Comply with applicable Australian law

4. What Is Publicly Visible

The following information is visible to all visitors of the platform, including non-logged-in users:

• Your username, display name, avatar, bio, location, and website (if provided)
• Files you have uploaded and their metadata
• Comments you have posted
• Your follower and following counts

Your email address is never publicly displayed. Files you have saved (bookmarked) are private to your account only.

5. Third-Party Services

We use the following third-party services to operate the platform. Each has its own privacy policy and data handling practices:

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

6. Data Retention

We retain your personal information for as long as your account is active. If you delete your account:

• Your profile information is removed from public view immediately
• Your uploaded files are marked as deleted and no longer accessible
• Some data may be retained in backups for up to 90 days before permanent deletion
• Comments and activity logs associated with your account are also removed

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or out-of-date information (most fields can be updated directly in Settings)
• Deletion — request that we delete your account and associated personal information
• Complaint — lodge a complaint if you believe we have mishandled your personal information

To exercise any of these rights, contact us at legal@huematrix3d.com.au. We will respond within 30 days.

8. Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. These include encrypted data transmission (HTTPS), hashed password storage, and access controls on our database. However, no internet-based service can guarantee absolute security, and you use the platform at your own risk.

9. Complaints

If you have a complaint about how we have handled your personal information, please contact us first at legal@huematrix3d.com.au so we can attempt to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting a notice on the platform. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

11. Contact